Return & Refunds
1. Return Eligibility
We accept returns only in the following cases:
The product is damaged or defective upon arrival.
You received the wrong item in your order.
To be eligible for a return, the item must:
Be in its original packaging and unused condition.
Be reported to us within 3 days of delivery.
2. How to Request a Return
If you receive a damaged, defective, or incorrect item, follow these steps:
Contact our customer support at [email protected] within 2 days of receiving the order.
Provide your order number, a brief description of the issue, and clear photos of the product.
Our team will review your request and respond within 2 business days with the next steps.
3. Return Shipping
If the return is approved, we will provide instructions on how to return the item.
Customers are responsible for the return shipping costs unless the item was incorrect or defective.
4. Refund Policy
Ryzo Gadget only accepts Cash on Delivery (COD); therefore, we do not offer refunds for returned items.
5. Non-Rnot eligible for return:
Items that have been used, damaged by the customer, or altered.
Products returned without original packaging or missing accessories.
Any item reported after the return period has expired.
6. Exchanges
If your return is approved, we will send you a replacement item of the same product.
7. Contact Us
For any return or exchange inquiries, please contact us at:
📧 Email: [email protected]
